Homeownership Administrator

Homeownership Administrator
London, SE1
Type of Service: Housing Association
Length of Contract: 3 Months
Working Hours: 35 Hours
PAY RATE: 18.04 LTD / 15.38 PAYE (inc holiday)

Summary:
We are recruiting for a part-time Homeownership Administrator to join a dynamic team based in London, SE1. This role involves supporting the Homeownership Team to deliver exceptional service to leaseholders, shareowners, and freeholders.

THE ROLE:
The Homeownership Administrator will play a pivotal role in delivering a seamless housing management service for over 1,100 homeowners. Key responsibilities include:

• Responding to day-to-day enquiries from leaseholders and shared ownership residents.
• Updating homeowner accounts and issuing Welcome Packs for new residents.
• Raising requisitions, processing invoices, and maintaining accurate records.
• Assisting with service charge-related enquiries, including resales and right-to-acquire processes.
• Collaborating with Neighbourhood and Income Teams to ensure cohesive service delivery.
• Managing team trackers and administrative tasks, ensuring accuracy and timeliness.
• Supporting the Homeownership Manager with ad hoc tasks as required.
• Liaising with Customer Services to provide first-contact resolution and training support.

THE CANDIDATE:
The ideal candidate will have prior experience in a similar housing or administrative role. Key qualifications and experience required:

• GCSEs or equivalent qualifications, including English and Maths.
• Proven administrative experience, including diary management and invoice processing.
• Excellent customer service skills, with a focus on delivering high-quality results.
• Competency with IT systems, including Microsoft Office and housing management software.
• Familiarity with social housing and property management is advantageous.

THE CONTRACT:
Working Hours: 35 hours per week
Length of Contract: 3-Month Contract - Likely Temp to Perm
Rate: 18.04 per hour LTD company rate or 15.38 per hour PAYE (inclusive of holiday pay).

HOW TO APPLY:
To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role in more detail!
If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!