MMP Consultancy are currently seeking an Aftersales Consultant for an interim contract with a Central London based housing association.
The role is interim. With a potential option of permanent.
Details:
Title: Aftersales Consultant
Salary: 26.37 per hour (Inside IR35)
Location: Central London
Contract: Interim - 6 months.
Key Duties:
* Hit weekly and monthly targets regarding equity loan &/or staircasing completions.
* Handle customer inquiries (by telephone, email, post) in a professional and supportive manner, displaying product knowledge.
* Read and interpret leases/equity mortgages and give effective advice to customers and other key internal and external stakeholders regarding all Staircasing/Equity Loans activities.
* Log all customer contacts, maintaining accurate records using the appropriate database and case management systems.
* Collate audit compliant application packs, carry out relevant checks on shared owners if cash sums are to be used, and follow anti-money laundering procedures.
* Carry out relevant checks and effectively manage all staircasing/equity loans caseloads and help to achieve or exceed the staircasing/equity loans targets.
* Ensure that all activities are progressed in accordance with staircasing/equity loans policies and procedures and money laundering regulations.
* Support customers during the staircasing/equity loans process by providing effective advice on the procedure and keeping the customer updated on the progress of their case.
* Provide effective advice and interpretation of leases/equity mortgages and home ownership issues to internal and external stakeholders.
* Prepare weekly reports on own staircasing/equity loans activities and progressions, ensuring performance standards are met and progress is charted, and procedures are complied with.
* Develop and keep up to date with technical product knowledge and relevant legislation.
Back to searchAftersales Consultant
MMP Consultancy
Posted 20 days ago, valid for 6 days
London, Greater London SW1A2DX, England
£26.37 - £35 per hour
Part Time
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Sonic Summary
- MMP Consultancy is looking for an Aftersales Consultant for an interim contract with a housing association in Central London.
- The position offers a salary of £26.37 per hour and is expected to last for 6 months, with the possibility of becoming permanent.
- The role involves hitting targets related to equity loan and staircasing completions, managing customer inquiries, and providing advice on leases and equity mortgages.
- Candidates should have experience in handling staircasing/equity loans and must be able to maintain accurate records and comply with relevant regulations.
- This position requires effective communication skills and the ability to support customers throughout the staircasing/equity loans process.
