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Facilities Customer Service Operative
We are currently looking for a hard working, customer-orientated, dynamic Customer Service Operative to join our team in South Kensington.
The Customer Service Operative will provide a high level of customer care as the primary point of contact in matters relating to the day-to-day operation of the Customer Services Centre. To facilitate the provision of a safe, clean and high quality environment whilst handling customers’ service requests and enquiries, in a courteous, timely and professional manner, working flexibly and in effective conjunction with the relevant support service staff
Customer Service Operative key responsibilities will include:
- Responsible for the effective receipt, processing and dispatch of tasks covering a broad range of Estates Facilities activities according to assigned priority e.g. reactive/planned maintenance, cleaning, pest control, waste, space data, energy issues etc.
- To effectively communicate with users of the Services Centre, keeping them informed of progress and changes relating to their enquiry. To provide a high quality service to both internal and external customers by taking responsibility for tasks and seeing them through to their conclusion, taking appropriate action as required.
- To provide timely and accurate service/defect updates to staff and Keeping up-to-date records, including that of the status of jobs.
Persons specifications.
- A good level of numeracy and literacy is required
- Preparation and presentation of accurate and timely reports
- Contributing positively to a team within a customer focused environment
- Able to use computer aided Facilities Management software (ideally Planon) to a competent standard
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Basic knowledge of Health & Safety good practices
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Knowledge of Service Level Agreements
