CRM CoordinatorRole: CRM CoordinatorIndustry: Media / EntertainmentType: Contract, Daily RateDuration: 6+ MonthsPay Rate: £200 - £245 per dayLocation: LondonIR35 Status: Inside IR35 (via Umbrella Company)Specialism(s): CRM, Email/Push/In-App Messaging, Creative, Braze, CRM Reporting, Customer Relationship Management, Customer EngagementCRM CoordinatorCPS Group UK are delighted to be working with a leading, London-based organisation to appoint a seasoned CRM Coordinator, for an initial 6-month term. Working at the UK HQ and in a highly cross-functional environment, the CRM Coordinator will play a key role in the end-to-end (plan, manage, optimise) communication to customers via email, push and in-app messaging; with the aim of improving customer satisfaction and engagement.Working closely with internal marketing, creative, PR and copy departments, the CRM Coordinator will support the production of engaging campaigns, whilst ensuring seamless execution and integration of CRM strategies.Role Requirements* Support the customer engagement team in the day-to-day delivery across key engagement channels, specifically UI, in-app and email / push notifications* Brief creatives and manage the creative/copy for customer comms channels (in app, email, push)* Own and facilitate the delivery process for regional and local campaigns ensuring assets are delivered to strict deadlines and required spec* Maintain and plan a calendar of key moments that impact customer engagement* Build relationships with local market teams* Act as the point-person for any customer engagement/CRM-related queries* Maintain a customer engagement database (e.g. channels, specs, legal restrictions)* Analyse customer data to identify trends and insights* Collaborate with marketing teams to create targeted campaigns and promotions that compliment & support product engagement priorities* Monitor and report on CRM performance metrics, providing insights and recommendations* Identify opportunities to streamline processes or approaches to support efficiencies* Stay updated on industry trends and advancements in CRM technologyRequired Skills & Experience* Degree (or equivalent) in Marketing, Business, or a related field* Experience in end-to-end CRM management* Proficiency in CRM software and tools (e.g. Braze, SFMC)* Analytical skills with the ability to interpret data and make informed decisions* Excellent communication and interpersonal skills* Proficiency in CRM software and tools* Ability to work collaboratively in a fast-paced environment* Detail-oriented with strong organizational skillsFor more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on or email By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies
Back to searchCRM Coordinator
CPS Group
Posted 8 days ago, valid for 6 days
London, Greater London EC1R 0WX
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- The CRM Coordinator role is a contract position in the media and entertainment industry, based in London, with a pay rate of £200 - £245 per day.
- The contract duration is for an initial term of 6+ months, and candidates should have experience in end-to-end CRM management.
- Key responsibilities include managing customer communications via email, push, and in-app messaging, as well as collaborating with various internal teams.
- Candidates are required to possess a degree in Marketing, Business, or a related field, along with proficiency in CRM software such as Braze.
- This position is classified as inside IR35, requiring candidates to work through an umbrella company.
