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Job Title: Airline Customer Care Advisor
Location: Canary Wharf, London
On site
Salary: 26,000
Job Summary:
Join our airline support team in Canary Wharf as a Japanese-speaking Customer Care Adviser. You'll handle flight bookings, cancellations, baggage claims, and customer inquiries via phone and email. Amadeus GDS experience and a customer-focused approach are essential. This fast-paced role offers great benefits, career growth, and the chance to represent a leading global airline brand. If you thrive in a team-driven, dynamic environment, apply today!
Key Responsibilities:
- Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service
- Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries
- High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce
- Develop and improve processes and ways of working
- Troubleshooting with customers
- Other administrative tasks
What we're looking for:
- Experience of working in a fast-paced Customer Care environment whilst maintaining a high level of attention to detail
- Airline or travel experience
- An effective team player with a "can-do" attitude
- Passionate about providing great customer care with a friendly personality
- A confident and professional telephone manner
- Self-motivated, proactive and able to work on your own initiative
- Managing your own workload and time, whilst developing effective and supportive relationships with colleagues and customers
Why this role is exciting:
This is an exciting opportunity to join a dynamic, fast-paced team supporting a leading global airline. As a Japanese-speaking Customer Care Adviser, you'll play a key role in helping travellers with bookings, cancellations, and inquiries, making a real impact on their journey. With Amadeus GDS experience, you'll handle diverse challenges while enjoying career growth, great benefits, and a vibrant team culture in Canary Wharf, London. If you love travel and customer service, this role is for you!
Benefits:
- Pension Scheme with Standard Life
- Aviva Life Insurance
- Discounted corporate gym membership
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of 500
- Apprenticeship qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
- Cycle to work scheme
- Tech scheme
How to Apply:
For more information or to apply contact Shannon on:
Email:
Phone: (phone number removed)
INDCP
