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We have an exciting opportunity for a Patient Account Administrator to join The London Clinic, based at our Head Office in London (NW1 4LJ). We are offering a competitive inclusive competitive salary.
Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care. Our main hospital spans 8 floors comprising of 150+ patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive/day surgery theatres. Speciality areas include, General surgery; ENT; Gynaecology; Hepatobiliary; Neuro-spinal; Ophthalmic; Orthopaedic; Plastic and reconstructive; Robotic; Urology; Vascular & Weight loss surgery (bariatric surgery).
Job Profile
As a Patient Account Administrator, you will manage a range of duties relating to billing within the Billing and Accounts Receivable team whilst engaging with, supporting and partnering with Private Medical Insurers. Manage a portfolio of accounts in order to ensure timely and accurate billing is met. You will seek to maintain and strengthen relationships with internal customers, as well as external customers and provide support to the Assistant Billing Systems Manager, and provide reports where necessary in line with Billing requirements.
- Job Type: This is a full-time, permanent position working 37.5 hours per week.
- Shift Pattern: Monday to Friday with core hours being 9am - 5.30pm.
- Job Location: Park Square West, London, NW1 4LJ (Close to Regents Park/Baker St tube stations).
- Salary: Competitive
- Benefits package: We offer a comprehensive package which includes a contribution pension scheme (total annual contribution up to 20%), Private Medical Healthcare, 33 day's annual leave (inclusive of bank holidays), season ticket travel loan, and a wide range of discounts with a variety of retailers and services. We also offer excellent career development; with clear career pathways and access to further education.
Key Duties
- Validate and finalise billing from an Unbilled daily report, focusing on Main Insurers and Self Pay.
- Assist in covering the Billing team mailbox and actioning appropriate responses.
- Liaise with clinical departments to ensure all queries are resolved and billing can be completed on a timely basis. Close collaboration in order to help facilitate process improvements.
- Complete Patient invoicing with via EDI or manual systems.
- Respond to internal and external queries via telephone
Skills & Experience
- Experience in the health care sector/medical insurance essential
- Advanced excel skills and general IT skills
- Strong Customer Service skills
- Strong administration skills
- Ability to manage large volume workloads
- Great telephone etiquette
The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
