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To be responsible for the delivery of comprehensive, efficient and error free service provision that meets the needs of the firm, covering both internal / external clients within client facing and internal meeting and training rooms within the London head office.
Client Details
A multinational law firm which specialises in the energy, infrastructure, financial services, real estate and technology, science & industry sectors. The firm ranks among the top hundred law firms in the world by turnover
Description
- Configure, test, monitor, and troubleshoot teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment for meetings and events dealing with all technical aspects.
- Receive and respond to incoming calls, alerts and/or e-mails regarding AV software/hardware problems within recognised timeframes.
- Perform onsite analysis, diagnosis, and resolution of complex AV hardware problems for a variety of end users, and recommend and implement corrective solutions, including offsite repair as needed.
- Document instances of AV equipment failure, repair, installation, and removal.
- Build and maintain a spare parts inventory for all AV equipment.
- Handle incoming booking requests for AV equipment and setup in conjunction with the Advanced Bookings team.
- Troubleshoot AV issues using the appropriate testing tools; make basic repairs as necessary.
- Tag or label AV equipment owned by the organization; periodically audit inventories to mitigate risk of damage or theft.
- Support as required to produce, dub, edit, and copy all AV media, uploading this to Vimeo and the local Intranet.
- Develop effective external/internal client relationships, acting as the key point of contact, initially meeting and discussing AV/VC requirements, organising and preparing equipment and presentation proceedings, supporting such presentations as required, trouble shooting defects and providing first line breakdown and basic maintenance support of AV equipment.
- Develop opportunities within the AV Services to add value, working closely with Facilities team and support departments and suppliers as required.
- Provide on-going training to internal staff and assist with preparing training material.
Profile
Knowledge
Should have a good understanding of:
- All aspects of AV Service best practice, including Health & Safety;
- Data/LCD & HD projection, sound, integrated control systems and video conferencing, telephone conferencing equipment and presentation software and set-up (including MS PowerPoint, Mac technology and Mac Software);
- ISDN, VoIP and other telecommunications networks and equipment;
- Current service suppliers and equipment in the marketplace and latest technological advances and innovations.
- Excellent technical knowledge of teleconferencing, presentation, and other AV hardware.
- Comprehensive hands-on AV equipment troubleshooting experience.
- Good knowledge of current network protocols, operating systems, software, and standards.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
Relevant Experience
- Advanced understanding and technical competence of current telecommunications technology, with specific reference to VoIP and unified messaging technologies
- Knowledge of desktop operating systems and application deployment techniques
- Understanding and ability to support telephone systems, mobile connectivity /communications, programming and operation
- Technical understanding and ability to fault find and problem solve various types of video conferencing and general AV hardware/kit in meeting rooms
Job Offer
- Hybrid flexible working
- competitive salary
- pension
- 25 days annual leave + BH
