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We are looking for an AV and IT Support Officer to provide prompt, in-depth, customer-focussed 2nd and 3rd line support to staff, students and honorary contract holders.
The post holder will provide field, phone and remote based support of the Managed Desktop, desktops/laptops, mobile devices, networking equipment, audio visual equipment, multimedia equipment, video conferencing and specialist equipment.
This is a full time onsite role, based primarily in the London, Stratford area.
You will be:
- Providing remote and in-person management & support for IT, AV, Video Conferencing, networking and other learning and teaching technologies
- Assisting the Technical Specialists with managing and maintaining the AV/IT facilities within the cluster rooms, seminar rooms and lecture theatre
- Managing a comprehensive site inventory for AV and VC equipment
- Prepare, maintain and test teaching and learning and VC facilities within locally managed teaching and learning spaces including cluster & seminar rooms, conference facilities and lecture theatre
- Provide IT, AV and VC services including on-site repair of this equipment in the rooms across the company
Key requirements:
- Audio Visual fundamentals
- Signal processing, switching and distribution
- Fundamentals of cabling conventions, standards and their applications
- Crestron programming
- Lecture capture equipment and software such as Echo 360
- Knowledge of Video Conferencing, IP H323 coded and ISDN H320 codec
- Managed Desktop Services using Microsoft Windows, SCCM, Appsense and Ivanti
- Experience of supporting large scale conferences and high profile events
- Experience of network cabling, switches, patching and Wireless networking
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
