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Are you an experienced engineer seeking a dynamic and varied role? We are looking for a Field Service Engineer to handle daily fault requests, planned preventative maintenance duties, and out-of-hours reactive tasks. Working with high-end integrated systems and advanced technologies, you will support a broad client base, ensuring critical sites remain secure and operational.
This role requires flexibility, a proactive attitude, and the ability to work away from home when needed. You will be part of a collaborative team of remote engineers, all with strong technical expertise and a commitment to supporting each other.
Key Responsibilities:- Provide a reliable, courteous, and effective service to clients.
- Maintain a professional image with high standards of dress and customer communication.
- Update the helpdesk with call statuses after service visits.
- Demonstrate high personal performance and support colleagues as required.
- Participate in the call-out rota.
- Maintain and repair complex analogue and digital CCTV systems across diverse environments, including public highways, shopping centres, and control rooms.
- Maintain and repair multi-site access control systems.
- Support and maintain perimeter detection systems.
- Conduct planned preventative maintenance activities.
- Handle occasional overnight stays as required.
- Analytical thinker with a methodical approach to problem-solving.
- Strong organisational skills and the ability to work independently.
- Excellent communication and customer service skills, including a confident telephone manner.
- Flexible and adaptable, able to multitask and work to tight deadlines.
- A team player with a willingness to share knowledge and support colleagues.
- Strong knowledge of CCTV, IT, and PID systems of varying scales.
- Experience with access control systems, including site mustering.
- Familiarity with DVR and NVR systems.
- Capability for on-site repairs.
- PID systems
- Galaxy alarms
- Cortech GUI
- CEM access control systems
- Synergy
- Video matrix systems
- IP systems and networks
- RAID recording systems
- First-line repairs on gates and barriers
- Flexible working
- Bonus
- HealthcareÂ
