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Large housing association requires an Estate Administrator to provide essential support to the estate services team and ensuring residents' enquiries are addressed promptly and professionally. This role plays a crucial part in maintaining the safety and upkeep of communal areas in collaboration with the Estates team.
Responsibilities:
The Estate Administrator is responsible for delivering efficient administrative services to facilitate the smooth operation of the estate.
Provide exceptional customer service to residents and stakeholders, manage and monitor data quality, and contribute to the day-to-day management of the estate.
Serve as a primary point of contact for residents and visitors, addressing enquiries and incidents as they arise and taking appropriate action.
This involves responding to phone calls, managing email enquiries, and handling face-to-face interactions.
Handle low-level anti-social behaviour issues, such as fly-tipping, by providing guidance to residents and facilitating communication with relevant authorities. Monitor CCTV systems and provide footage of criminal activities to police when necessary.
Respond swiftly to emergency situations, such as insecure entrance doors or faulty lifts, and escalate urgent repairs promptly.
Coordinate contractor visits and provide access to the premises as needed. Monitor parking areas and address any violations or concerns.
Assist with communal repairs and conduct regular inspections of communal areas to ensure maintenance tasks are carried out effectively.
Manage office supplies and maintain a clean and organised front desk area.
You will have:
Experience of working in a fast moving, demanding customer focussed environment.
Highly organised work ethic and ability to work to deadlines and manage conflicting priorities.
Good spoken and written English.
Intermediate IT and systems skills including
Microsoft office.
This role is subject to a basic criminal record check (CRB) issued by the disclosure and barring service (DBS).
