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Senior Assistant Customer Service Manager

Insight Select Ltd
Posted 17 hours ago, valid for a month
Location

London, Greater London EC2V7NQ, England

Salary

£35,000 - £42,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • My client, a leader in the luxury office space, is seeking an Assistant Customer Service Manager for their London office.
  • The role requires 2-3 years of experience in a similar client-facing and customer service-based position.
  • Responsibilities include delivering first-class customer service, managing a small team, and maintaining relationships with clients and visitors.
  • The salary for this position is up to £35,000, along with benefits such as 25 days of holiday and employee discounts.
  • This opportunity allows for growth within an ever-expanding business, offering various career paths.
Assistant Customer Service Manager / London / Full time / permanentMy client, a leader in the luxury office space, are looking for an Assistant Customer Service Manager to join them in their London office. Within this position you will have the responsibility of ensuring first class customer service is always given, whilst also being able to thrive in a busy and ever-changing environment. As an Assistant Customer Service Manager, you should be able to communicate well, be a great relationship builder and confident in managing a small team.Role and Responsibilities:
  • Deliver customer service in a “front of house” capacity, alongside taking calls from the switchboard and ensuring they are logged
  • Ensure that customer and visitor relationships are built and maintained
  • Communicate in writing and verbally with customers, suppliers, colleagues and visitors in a clear and concise manner to ensure agreed service levels are met
  • Ensure that all areas in the building are kept well stocked and maintained, ensuring meeting rooms and common areas are fit for purpose
  • Be confident when showing new customers/ visitors the office
  • Make sure that high levels of customer service are always provided and have a strong “can do” attitude
  • Assist the centre manager with various duties including stock levels and training
  • Build relationships with clients and ensure they are satisfied with their office space
  • Manage a small team and work with the Customer Service Manager to support them
Essential Skills:
  • 2-3 years in a similar client facing and customer service-based role, ideally in serviced office or similar
  • Strong communication skills both written and verbal
  • Able to build strong and positive relationships
  • Great telephone manner
  • Be positive and approachable
  • Strong Microsoft package skills
Package:
  • Salary of up to £35,000
  • 25 days holiday
  • The opportunity to work with an ever-growing business, with many different career opportunities
  • Employee discounts including free eye tests
  • Birthday off and Wellbeing days
Assistant Customer Service Manager / London / Full time / permanent

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.