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Adecco are recruiting for a docucare DCA to provide printer support for our National client at Camden Council.
Working Monday - Friday 9am- 5pm. This role is to start asap and is expected to last until the end of 2025
Experience in a similar role is ideal.
Purpose:
Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount is what they do. The role holder works as part of Technical Service in conjunction with the Service Delivery team that is aligned to one or more customers.
Primary Responsibilities:
- Carry out regular preventative maintenance checks on client fleet of machine
- Proactive monitoring of the fleet using the Xerox tool suite and be able to resolve and escalate issues.
- Initial point of contact for the Buyer helpdesk team for break fix incidents at the agreed Buyer Council Sites.
- Replenish consumables i.e. toners, imaging units, and manage a stock of spare consumables onsite. The DocuCare does not re-stock paper in the device
- Maintain log of all activities including on-site parts inventory
- Maintain clean and tidy devices including the surrounding environment
- Carry out first level repair utilising basic technical and/or electrical skills
- Escalate in accordance with agreed procedures for next level maintenance and technical support
- Interface with the Xerox Customer Service Organisation
The DocuCare will physically support the following Buyer's sites, where travel is required expenses will be reinbursed.
5 Pancras Square, N1C 4AGCrowndale Centre, 220 Eversholt Street, NW1 1BDOld Town Hall, Judd Street, WC1H 9 JEHolmes Rd Depot site, 79 Holmes Road, NW5 3APSt Pancras Coroners Court, Camley Street, N1C 4PPDennis Geffin Annexe, Camley Street, N1C 4DG
Remote support will be available to other Buyer's locations.
Candidate Background:
Minimum: Advanced knowledge of all site products and client IT environment.
Minimum: Experience in a customer facing technical service role.
Minimum: Demonstrates a proactive approach to work with initiative and drive.
Minimum: Good technical and/ or electrical aptitude.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
