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Docucare Printer Support

Adecco
Posted 8 days ago, valid for 24 days
Location

London, Greater London EC1R 0WX

Salary

£25,000 - £30,000 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Adecco is seeking a Docucare DCA to provide printer support for a national client located in Cannon Street, London.
  • The role requires working Monday to Friday from 9am to 5:30pm, starting as soon as possible for a minimum of one month, with potential for extension.
  • Candidates should have experience in a similar customer-facing technical service role and possess advanced knowledge of site products and IT environments.
  • The salary for this position is not specified in the job listing, but candidates should demonstrate a proactive approach and good technical aptitude.
  • A minimum of A Levels or equivalent qualifications is required for applicants.

Adecco are recruiting for a docucare DCA to provide printer support for our National client in Cannon Street London.

Working Monday - Friday 9am- 5.30pm. This role is to start asap for at least 1 month however is likely to be extended.

Experience in a similar role is ideal.

Purpose:

Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount is what they do. The role holder works as part of Technical Service in conjunction with the Service Delivery team that is aligned to one or more customers.

Primary Responsibilities:

  • Carries out regular preventative maintenance checks on client fleet of machines.
  • Replenishes consumables.
  • Maintains log of all activities including on-site parts inventory.
  • Maintain clean and tidy devices and surrounding environment.
  • Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.
  • Ensures SLA is achieved, and Customer requirements are met.
  • Commitment to maintain skill set through personal development and training.
  • Promotes knowledge sharing and acts as a mentor/coach.
  • Works closely with the customer, providing support and promoting Xerox in conversation.

Candidate Background:

Minimum: A Levels or equivalent qualifications

Minimum: Advanced knowledge of all site products and client IT environment.

Minimum: Experience in a customer facing technical service role.

Minimum: Demonstrates a proactive approach to work with initiative and drive.

Minimum: Good technical and/ or electrical aptitude.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.