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Job Title: Duty Manager
Location: London
Pay Rate: £14.50 per hour
Shift pattern: Flexible shift patterns. The shifts will be between 7:30 am till 10:30 pm (Weekends are included)
Join us as a Duty Manager and lead our Front of House team to deliver exceptional service for our members and guests! �?
- Operational Excellence: Oversee daily operations across reception, reservations, nights, and concierge departments.
- Customer Delight: Ensure every member and guest receives a warm welcome and a flawless stay. ??
- Team Leadership: Train and mentor staff, fostering a culture of teamwork and high standards.
- Revenue Maximisation: Conduct daily rate checks and manage billing processes to optimise revenue. ??
- Communication Champion: Liaise with various departments to maintain seamless service and address any issues promptly.
- Health & Safety Guardian: Uphold safety regulations and conduct daily security checks to protect our members and staff. ??
- Community Builder: Address member comments and complaints with efficiency and courtesy, ensuring their voices are heard.
Who You Are:
- Previous management experience in a hospitality or customer service environment.
- Strong interpersonal skills with a knack for problem-solving and decision-making.
- Excellent attention to detail and time management skills.
- A positive attitude with a hands-on approach to daily operations.
- Proficient in IT and a good command of English-both written and spoken.
- Passionate about delivering outstanding customer care and creating memorable experiences! �?
Why Join Us?
- Be part of a dynamic team that values creativity and excellence.
- Opportunity for growth and development in your career.
- A vibrant work environment where your input is valued! �?
If you are ready to take on this exciting role and make a difference in our member's experiences, apply now! We can't wait to meet you! ?
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
