Enrolment Administrator

Enrolment Administrator

Our esteemed client, a leading institution committed to enriching lives through learning, is seeking a dedicated Administrator to join their dynamic team. With a vision to bring people together and foster personal growth, our client is at the forefront of education, offering a diverse range of courses and support services.

You will be instrumental in providing top-tier advisory services to learners, staff, and visitors. Your role will encompass a wide array of responsibilities, including delivering outstanding customer service, managing financial support queries, and offering career guidance. This role is fully office based.

Key Responsibilities:

• Respond promptly and effectively to inquiries across various communication channels, ensuring exceptional customer service at all times
• Provide personalised support to students through drop-in sessions and one-on-one consultations
• Proactively identify and address data errors to maintain accurate records for funding purposes
• Assist with general enrolment queries and support face-to-face enrolment services when necessary
• Manage financial support inquiries, process applications, and monitor payment plans.
• Offer career guidance to students or refer them to external career organisations
• Maintain accurate records of student interactions and service usage, adhering to GDPR policies
• Respond to safeguarding concerns and escalate as required
• Participate in training sessions to share knowledge and skills with colleagues

Required:

• Excellent communication skills, with the ability to remain professional and assertive.
• Strong problem-solving abilities and attention to detail.
• Passion for delivering exceptional customer service.
• Ability to maintain confidentiality and discretion.
• Previous experience in a customer-facing role

Desirable:

• Proficiency in Microsoft Office and internet applications.
• Ability to utilise social media platforms for communication and promotion.
• Strong organisational and time management skills.

If you are passionate about supporting learners and contributing to their success, we invite you to join our client's mission. Apply now to become an integral part of their team and make a positive impact on individuals through education and personal growth.

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.Love Success is proud to serve as an Employment Agency for this vacancy.