ER Casework Officer

London Fire Brigade – ER Casework Officer

Job Type: Full-time, Temporary. Hybrid working.

Location: Union Street SE1 0LL

The London Fire Brigade are looking to recruit an ER Casework Officer to join their People Function team within the Resources & Business Improvement Directorate, on an interim basis. This role is crucial in providing high-quality advice on a range of employee relations issues, supporting the organisation’s aims and objectives through effective ER casework management.

Day-to-day of the role:

• Work as part of the Employee Relations (ER) Casework team, assisting with the team’s operations including monitoring the team’s inbox and providing first-line responses.
• Advise and support line managers with first-level ER casework, including handling cases related to sickness absence, disciplinary actions, resolutions, capability, and probation.
• Proactively monitor and manage data provided to the ER Casework team, such as sickness absence reports and end of Fixed Term Contract information, taking forward tasks and highlighting complex cases to ER Casework Advisers.
• Serve as the main point of contact between the ER Casework Team and the Pay Team, ensuring all necessary information related to Employee Relations that impacts pay is communicated effectively.
• Assist in setting up formal meetings, preparing letter templates, attending formal meetings, and taking notes.

Required Skills & Qualifications:

• Experience in a similar Human Resources role
• Strong knowledge of employment law and best practices in Employee Relations.
• Experience in monitoring end of fixed term contracts, managing sickness absence data, and ensuring compliance with HR policies and procedures.
• Skilled in advising on terms and conditions, codes of conduct, and employment legislation.
• Experience in organising occupational health referrals, contributing to absence management, and taking minutes at discipline and grievance hearings.
• Proficient in using information technology including Word, Excel, PowerPoint, and databases to produce various administrative documents.
• Appreciation and awareness of policies and procedures related to absence management, performance management, equal opportunities in employment, and discipline and resolution.

If this role of interest to you and you have the required skills and experience, then please click apply.