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Job Role: Housing OfficerCompany: A Property Management CompanyLocation: Forest Gate, East LondonContract: Part-time, 3 days a week (10 AM - 4 PM)Salary: Around £20 an hour
Main Responsibilities of the Housing Officer:- Answer incoming phone calls and emails, responding in a timely manner.
- Handle tenant and contractor queries, directing requests to the right team members or arranging repairs.
- Answer customer questions and refer them to the appropriate person when needed.
- Prepare letters, reports, and other documents as required.
- Oversee filing and record-keeping systems.
- Update internal databases.
- Support the team and directors with administrative tasks.
- Stay informed about housing legislation, policies, and procedures.
- Ensure tenancy agreements are up to date and tenants receive the correct paperwork.
- Experience in the housing sector.
- Previous administrative experience.
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Well-organized, able to meet deadlines, and manage a busy workload.
- Strong IT skills, including Microsoft Office.
- Good communication and interpersonal skills.
- Knowledge of Universal Credit and Housing Benefit.
- Ability to work independently and take initiative.
TwentyFour Recruitment is an equal-opportunity employer. If your skill set and experience match the above ad then please apply today and if your CV is shortlisted a consultant will contact you to discuss the next stage of the recruitment process.
