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- Location: Wembley
- Salary: £29.12 per hour (Umbrella)
- Job Type: Full-time
- Temporary till end of March (with possible extension)
We are seeking a dedicated Local Housing Manager to join our team. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. The successful candidate will be responsible for a geographical patch that includes the St Martins Estate in Tulse Hill and extends to central Brixton.
Day to Day of the role:- Manage and coordinate housing and estate services within a defined geographical area.
- Be accountable and customer-facing, representing our values across all tenures.
- Coordinate internal and external services to meet the diverse needs of our customers.
- Deliver services that meet individual and local needs to a high standard.
- Participate in local initiatives to support community projects, which may occasionally involve weekend work.
- Seek continuous improvement in service delivery and customer satisfaction.
- Manage relationships with the Local Authority and other Housing Association partners.
- Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management.
- Essential car user.
- Proven experience in a social housing setting.
- Good working knowledge of housing practice, housing law, and service charge management principles.
- Demonstrable values of care, dare, and collaboration.
- Adaptability and flexibility in a changing environment.
- Strong collaboration, networking, and team-playing skills.
- Experience dealing with customers from diverse backgrounds with complex or challenging needs.
- Excellent administration skills and the ability to analyse customer feedback for service improvements.
- Attention to detail and accuracy in writing, reporting, and numeracy.
- Experience in customer service both face-to-face and via phone or written correspondence.
- Ability to self-manage a varied and demanding workload, prioritising and organising effectively.
- Innovative, empathetic, passionate, and a self-starter who isn’t afraid of challenges.
- Ability to manage and report on projects against agreed targets.
- Proficiency in office management, including inbox and key management.
- Willingness to work flexible hours as required.
