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- Provide front-line support to line managers and employees on employment related issues in line with policies and processes and SLA’s.
- Maintain, organise and ensure the management of the Group HR mailbox and escalate issues as required.
- Signpost managers with informal and formal actions in line with policy.
- Administer and adhere to the new entrant process ensuring it is dealt with as smoothly as possible and within SLA.
- Ensuring Right to Work, medical and other pre-employment checks are carried out and monitored tightly (in conjunction with the HR Apprentice);
- Drafting contracts and offer paperwork;
- Setting up HR files both electronically and in paper format
- Implement contractual changes within SLA
- Ensure all systems reflect the relevant changes
- Ensure Payroll are informed of all pay changes in line with agreed deadlines
- Development of the HR administration processes with the relevant SME to ensure that continuous improvement of the function.
- Effectively undertake any other duties as required.
- Proven administrative experience
- Excellent knowledge of Microsoft Office, specifically Word, Excel and Outlook
- A proactive, customer-focused approach.
- Accountability for your workload.
- Ability to communicate clearly and in a professional manner, both verbally (face-to-face or on the telephone)
- Ability to schedule and prioritise your work using your time effectively, setting and meeting realistic deadlines in accordance with SLAs and KPIs.
- Ability to work as a team. You will need to demonstrate an ability to share knowledge/advice with colleagues and offer assistance to others where appropriate. You will be expected to treat others within the team with courtesy and respect and work with others to solve problems, using the advice and ideas of others collaboratively.
- Attention to detail and an ability to place work into the bigger context of HR best practice
- Ability to always maintain the strictest levels of confidentiality.
