- To provide HR administrative service to employees, following clearly defined processes, in line with defined SLAs
- Ability to use systems, entering data into relevant systems and ensuring data quality
- To ensure that administrative processes are undertaken in line with policy e.g. right to work
- To provide accurate and timely responses and communication with the workforce, responding to queries and requests as appropriate
- To accurately maintain data and personnel files, ensuring confidentiality
- To provide answers with assurance based on data and understanding of policy and process
- To open (physical) correspondence and scan/record relevant materials
- To prepare and send (physical) correspondence required to complete processes in an accurate and timely fashion
- To work in partnership with colleagues to deliver good service
- To produce Management Information (MI) reports and data from relevant systems to answer queries
- Basic computing and telephony skills
- Excellent attention to detail and accuracy; ensures facts are correct, complete, and consistent
- Effective administrative skills
- Uses standard procedures and common sense to solve problems
- Understands how to handle, resolve, and escalate inquiries; passes on information promptly
- Understands how to work effectively in a team to deliver a good service
- Prior experience of working with People systems (such as SAP)
- Prior experience working in a shared service environment