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- Guest Engagement: Serve as the primary point of contact for high-net-worth clients, providing expert recommendations and personalized travel solutions to match their unique needs and preferences.
- Client Luxe Expertise: Leverage in-depth knowledge of our clients Luxe homes and destinations to offer tailored suggestions that align with guest expectations.
- Sales and Business Development: Proactively engage with potential clients to promote villas and travel packages on our clients Luxe. Use sales skills to convert leads into bookings and exceed sales targets.
- Concierge-Level Service: Offer highly personalized services, maintaining discretion, and confidentiality, and ensuring a superior guest experience from initial inquiry to post-trip follow-up.
- Booking Coordination: Oversee the end-to-end process of booking luxury accommodations, including working with travel coordinators, homeowners, realtors, and vendors to finalize arrangements and secure reservations.
- Problem-solving: Ensure smooth trip execution, managing any last-minute changes or unforeseen circumstances while maintaining high client satisfaction.
- Client Relationship Management: Build and maintain strong, lasting relationships with luxury homeowners, real estate agents, and travel vendors to secure preferential treatment and exclusive offerings for guests.
- Cost and Budget Management: Provide accurate cost estimates for travel arrangements and work within the client’s financial preferences, negotiating favorable rates and terms with vendors.
- On-Trip Support: Act as a liaison for guests during their travels, addressing any issues, requests, or emergencies that may arise.
- Performance Metrics: Consistently meet or exceed key sales and service performance indicators, ensuring high-quality service delivery.
- 10+ years working in Luxury Hospitality
- Bachelor's degree in Business Administration, Hospitality, Tourism, or a related field (preferred)
- Highly connected to Luxury providers and property owners in the region / local market
- Passionate, well-versed, and proven experience in luxury travel, hospitality, real estate, or villa specialists. Global travel destination knowledge is preferred
- Proven solution-selling skills, with the natural ability to overcome objections. An overriding sense of urgency and a competitive spirit towards the achievement of targets
- Professional demeanour, maturity, and natural business acumen with an exceptionally high level of customer service
- In-depth knowledge of the entertainment industry, including travel requirements, preferences, and schedules
- Excellent communication and interpersonal skills, with an ability to build rapport and trust with high-profile clients
- Proven organizational skills which are reflected in effective prioritizing, multitasking, follow-up, and ultimate delivery of commitments
- Ability to work under pressure and adapt to changing situations
- Discretion and respect for client privacy and confidentiality
