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Responsibilities
- To plan and schedule appointments / programmed works across the division to achieve maximum productivity, ensuring that suitably qualified operatives are correctly and efficiently allocated always.
- Work to very tight deadlines in a dynamic and constantly evolving environment to arrange, coordinate and reschedule appointments using a high level of excellent customer relation management to ensure that residents receive a high level of service.
- To be adaptable and flexible in coordinating the delivering complex repairs using high level of trade knowledge to diagnose and schedule multiple interdependent appointments.
- To monitor and take appropriate action in real time to prevent service failure to by rearranging appointment with residents based on continually reprioritizing the trade staff work, based on housing policy and legislative requirements.
- To manage the customer feedback and instigate remedial action for poor service delivery, close liaison with the resident and service user.
Requirements
- Experience of using work scheduling/planning systems ICT or manual.
- Customer service skill relating to defusing service failure conflicts.
- Experience working in a housing association or council is ESSENTIAL
- Understanding of relevant legislation and codes of practice including H&S, Building Regulations, Fire Regulations, etc.
Contract
- Initial 3 to 6 month ongoing contract
- PAYE via Umbrella
- Monday to Friday 9am to 5pm
If you are interested in this position AND meet the requirements, APPLY NOW!
