Professional Conduct Administrator£21,000 (prorated £27,000 FT)4 days per weekCentral LondonHybridTHE COMPANY: My client is a large membership body and regulator, who set, uphold, and advance Veterinary standards.THE ROLE:Step into a role that offers a blend of administrative precision and meaningful interaction. This position provides an enriching environment where your skills in organisation, communication, and problem-solving will be highly valued. Engage with a dedicated team, contribute to upholding professional standards, and make a tangible impact on the veterinary community and the public. Enjoy a supportive workplace that encourages professional growth and development.Job Purpose:The primary aim of this role is to provide comprehensive administrative support to the Professional Conduct Department and assist members of the public. Additionally, the role involves supporting the handling of complaints, ensuring smooth and efficient operations within the department.Key Responsibilities:

Assist the Senior Professional Conduct Officer and the Data Protection Officer with managing data protection and Freedom of Information requests.
Support the department in investigating complaints, including handling telephone enquiries from veterinary surgeons, veterinary nurses, and the public.
Aid Case Managers with all aspects of case handling and administration.
Assist Disciplinary Solicitors with case preparation and administration.
Liaise with witnesses for Disciplinary cases.
Correspond with complainants and veterinary professionals involved in complaints, including notification of reviews.
Provide general support to the department, including photocopying, scanning documents, and filing.

THE PERSON:Essential Criteria:

A clear, concise, logical, and practical approach to issues.
Ability to understand complex problems and devise solutions or theories.
Strong written and verbal communication skills.
Proficiency in IT, including database management and software such as Word, Excel, Access, Outlook, PowerPoint, and Adobe.
Excellent telephone manner.
Ability to work effectively as part of a team.
Strong organisational and interpersonal skills.

Desired Skills & Experience:

Training or qualification in business administration or a secretarial capacity.
Experience in complaint handling, data protection work, or working for a regulatory authority.

This role is ideal for individuals who thrive in a structured environment and are passionate about maintaining high professional standards. If you possess the essential skills and are eager to contribute to a dynamic team, this position offers a rewarding career path.Our mission: To be the leading Business Services recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alertsOur REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified. CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998 Morgan Spencer Limited, registered in England & Wales No: 4254114

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