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- Stakeholder Management: Act as the primary point of contact for internal teams, clients, and partners, ensuring clear communication and alignment across all parties. Build and maintain positive relationships with senior leadership and key decision-makers.
- Solution Development & Deployment: Advocate for clients and partners by identifying opportunities to improve business outcomes and recommending scalable solutions. Manage the deployment, integration, and troubleshooting of products and services, ensuring successful outcomes.
- Project Scoping & Execution: Lead the planning and execution of projects by defining objectives, prioritizing tasks, and securing necessary resources. Proactively drive the successful implementation of both internal and external projects, ensuring alignment with business goals.
- Strategic Problem Solving: Address complex challenges that may have multiple solutions, driving the creation of repeatable, scalable solutions. Provide expert recommendations and justifications for strategy, scoping, and deployment to meet customer needs and expectations.
- Process Improvement & Innovation: Identify and develop new processes, anticipating future challenges and mitigating potential issues. Propose innovative solutions to streamline operations and enhance customer experience.
- Pre/Post-Sales Consulting: Support clients before and after product deployment, providing valuable insights and guidance to ensure continuous satisfaction and long-term success. Troubleshoot and resolve issues to maintain high levels of customer loyalty.
- Collaboration & Communication: Collaborate effectively with cross-functional teams to ensure that all objectives and deliverables are met. Communicate project status, risks, and updates to key stakeholders in a timely and transparent manner.
- Experience Supporting Enterprise Customers in Cloud Professional Services: Strong background in delivering cloud services to large, enterprise-level clients. This may include project management, consulting, or technical delivery roles.
- Industry Expertise: The role requires experience in at least one specific industry such as Financial Services, Manufacturing, Retail, or Telco/Media/Entertainment. This expertise will be key in understanding customer pain points and aligning cloud solutions accordingly.
- Customer Negotiation Skills: You should be comfortable negotiating and managing expectations with customers, including discussing technical requirements and contract terms to ensure alignment between customer and service delivery.
- Communication Between Technical and Business Stakeholders: The ability to facilitate smooth communication between technical teams and business stakeholders, bridging any gaps in understanding to ensure successful project outcomes.
- Leadership, Organizational, and Problem-Solving Skills: A demonstrated ability to lead teams, organize resources effectively, and address complex problems that arise in the context of cloud services delivery.
- Writing and Discussing Proposal Documents: Experience drafting and discussing technical proposals, agreement documents, and professional services contracts for engagements with customers.
- Years of Experience: At least 8 years in customer-facing roles, ideally interfacing with executive stakeholders
- Qualifications: A BA/BS degree or equivalent practical experience
- Product Knowledge: Certification in Cloud Technology is essential
- Preferred - Experience with top-tier consulting firms such as Microsoft, Amazon, Accenture, PwC, and Deloitte is highly desirable. Familiarity with these companies' approaches and methodologies will be a key asset in this role
