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An exciting opportunity has arisen for a Supporter Care Officer to join a leading health organisation. This is a full-time, interim role within the Fundraising directorate, responsible for delivering excellent supporter care and ensuring smooth donation processing.
Key responsibilities of the role:
• Handle supporter enquiries via phone and email, providing timely and professional responses
• Process donations accurately and ensure compliance with financial regulations
• Maintain accurate supporter records in CRM systems
• Ensure prompt and personalised thanking of donations
• Oversee fulfilment of materials and supporter orders via third-party providers
• Work with Finance to ensure accurate income reconciliation
• Identify opportunities for process improvements to enhance operational efficiency
• Manage complaints and complex enquiries to maintain high supporter care standards
• Support team KPIs and SLAs to ensure excellent service delivery
• Collaborate with internal teams to enhance supporter communications and fundraising efforts
Ideal candidate profile:
• Experience in supporter care and income processing within a non-profit environment
• Strong communication skills, both written and verbal
• Knowledge of CRM databases and data management best practices
• Understanding of charity legislation, including Gift Aid and Data Protection
• Ability to manage multiple tasks efficiently and work collaboratively across teams
• Solution-focused mindset with strong problem-solving abilities
• Commitment to the organisation’s values and enhancing supporter experiences
Location: Hybrid working (3 days on-site)
Salary: £17 - £19 per hour
Working hours: Full-time, 35 hours per week
Contract: 3-6 months
This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out! We are an equal opportunities organisation, welcoming applications from all backgrounds, including those with lived experience in our areas of focus.
