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Location: Lewisham
Hour per week: 35 (18 months)
Pay: £19.50 - £20.50
As a Telecare Team Leader, you will supervise a team of Telecare Technicians, ensuring the delivery of exceptional customer service through effective team management and operational oversight. Your role will involve mentoring and coaching team members, handling escalations, conducting performance reviews, and maintaining high standards in line with the client.
Responsibilities include, but are not limited to:* Providing support and guidance to multi-disciplinary teams in order to support staff training and development across health and social services in Lewisham and to increasing quality Telecare referrals.* Leading on delivering training for staff to prescribe Telecare following an agreed training course.* Organising and providing appropriate training to staff as well as promoting Telecare at public events to increase awareness amongst members of the public.* Carrying out Telecare assessments and reviews where required to identify appropriate service provision to meet any identified Health or Social Care need.* Working closely with health and social Care professionals to promote Telecare within the context of enablement and personalisation.* Networking across relevant health, social services and voluntary organisations and with other UK Telecare services.* Promoting and ensuring equality of access and treatment in employment and service delivery.Requirements:* Experience of working in a Health or Social Care setting.* Understanding the needs of vulnerable adults across all Health & Social Care Groups.
* Must have experience managing staff.* A comprehensive knowledge of assistive technology and the ability to undertake assessment to identify individual need an appropriate service provision.* Knowledge of Government initiatives and local policies relating to assistive technology and telecare services.* Ability to communicate effectively both verbally and in writing with a wide range of audiences.* Strong IT skills with knowledge and understanding of social care systems to record, process and store client information.* Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today.* Willingness to complete an enhanced DBS if you do not currently hold one.
If interested, please submt CV and call Varsha on between 9am to 5pm for more details.
