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Role Purpose
Visiting officers provide high level quality, professional and comprehensive visiting collection/assessment service across the Assessment Hub, are adaptable and are able to follow standard operating procedures with limited supervision.
Deliver an effective, efficient and customer focused service in line with Corporate Policies and within national and local legislative requirements.
Responsibilities
- Responsible for delivering, to a high standard, the visiting support service menus, working across the Assessment Hub as a pooled resource to ensure effective operation of the services.
- Understand and be responsive to the needs of customers, offering technical assessment and collection advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service.
- Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner
- Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.
- Deal with customer enquiries at all levels and follow through to resolution, ensuring all relevant systems are updated and the adequate audit trails are in place.
- Maintain clear and up to date records of customer contact and work undertaken across the shared resource and proactively establish areas of specialism within the Assessment Hub.
- Work closely with Assessment Hub managers to ensure an integrated strategic approach to operation of the service.
Requirements
- Experience/successful track record of providing a visiting services.
- Experience working in a housing association or council
- Adaptable and keen to be part of a pooled resource across the assessment hub
- Experience of dealing with income related and other claims, changes in circumstance and other enquiries within a collection/assessment related environment delivering high quality services
Contract
- Initial 3 to 6 month ongoing contract with the opportunity to extend
- PAYE via Umbrella
- Monday to Friday 9am to 5pm (Hybrid Position)
If you are interested in this position AND meet the requirements, APPLY NOW!
