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Department: Operations
Reports to: Head of Patient Discharge
Location: Various
ilarna is a forward-thinking, tech-enabled care provider dedicated to transforming the way care is delivered across the UK. By leveraging innovative technology, we empower our teams to provide high-quality, person-centered care to individuals in their homes and communities. Our mission is to improve lives through compassionate care and cutting-edge solutions.
Role Overview:
Our Discharge Coordinators are an on-site presence providing discharge management support to patients and clinical teams in NHS Hospitals. You'll play a key role in ilarnas operational patient discharge services on NHS Trust sites. You will champion a culture of excellence, ensuring that our service users are supported through their hospital discharge journey and that we meet our ambition of providing world-class care to all.
Key Responsibilities:
Act as the main point of contact for discharge planning for eligible patients.
Coordinate with the MDT, including doctors, nurses, therapists, and social workers, to identify and plan patient discharges from the point of admission.
Liaise with patients and their families to explain discharge plans and expected timelines.
Work closely with community services, ilarnas internal operations team, and social services to arrange appropriate care packages.
Attend daily board rounds and discharge planning meetings.
Maintain accurate records of discharge planning activities and patient pathways.
Monitor and escalate delays or barriers to discharge, contributing to service improvements.
Ensure that patients are discharged safely with all necessary medications, transport, and follow-up care arranged.
Participate in audits and data collection to support performance monitoring and continuous improvement.
Promote patient choice and independence wherever possible
