- Effectively and proactively managing a portfolio of Property claims by ensuring communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders
- Providing oversight and direction related to coverage analysis, investigation, evaluation, reserving and proactive resolution of a book of product specific claims in accordance with agreed authority and Claim’s best practice guidelines
- Providing superior customer service to policy holders and brokers, identifying where customer experience can be improved
- Supporting underwriters and key stakeholders in connection with claim trends, marketing and business development
- Interacting with and supporting management and all other relevant internal stakeholders with a view to effectively support underwriting growth and profitability
- Providing support and insight to data and trends within the book of business
- Working closely with the underwriters in reporting claims
- Supporting the claims operations team to generate reports, monitor SLA’s, recover funds from 3rd parties and other ad hoc activities
- Proven experience handling Lloyd’s and London market property claims is essential
- Experience of the Loyd's claims scheme
- Experience dealing with loss adjusters, lawyers and forensic accountants
- Experience in handling CAT claims
- A solutions-orientated mindset
- A solid belief in a teamwork who enjoys building trusting relationships with colleagues and stakeholders across the organisation
- An agile, flexible and change orientated mindset, and someone who is comfortable with ambiguity
- A self-starter with a curious nature who is willing to challenge the status quo
- A strong focus on numeracy, data and management information to provide insights to help the business make better decisions
- Strong systems and data analytics experience