Back to search
- Permanent full-time position
- Fully Remote – must have ability to travel
- £105,000
- Oversee the reporting of actionable insights from compliance reviews to drive improvement across registered firms.
- Collaborate with Policy teams to strengthen standards and customer protections
- Develop and lead a compliance monitoring strategy leveraging advanced quantitative and qualitative methodologies
- Lead the organisation’s insights strategy to address risks and challenges impacting consumers and SMEs.
- Oversee research projects (qualitative and quantitative) to assess and improve customer outcomes.
- Disseminate insights and best practices across registered and non-registered firms to foster customer-centric approaches.
- Represent the organisation as a thought leader at industry events and forums.
- Support the strategy to increase firm registrations and retain existing members.
- Lead due diligence processes for new registrants during interim registration phases.
- Identify opportunities for partnerships, alliances, and profile enhancement to grow the organization’s impact.
- Proven experience in compliance, risk, or audit within UK retail or SME financial services.
- In-depth understanding of the UK’s credit regulatory and financial services landscape
- Strong analytical skills
- Experience in implementing dashboards, benchmarking tools, or similar reporting mechanisms.
- Proven understanding of FAC regulations
- Exceptional interpersonal skills, with the ability to influence senior stakeholders and engage at industry events.
- Demonstrates professional, collaborative, and innovative behaviours
- Embodies values of integrity, impact, inclusivity, and curiosity.
- 30 days annual leave (plus Bank Holidays)
- Employer pension contribution – 10%
- Group Life Assurance
- Employee Assistance Programme
- Private Health (after successful completion of probation)
