Night Concierge

Servol Community Services is an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions.  Our purpose is to help people achieve mental wellness, purpose and independence. 

As an organisation we are continually improving, encouraging our teams to succeed and always looking for new ways we can help those we support to reach their goals.  Our approach is collaborative, with individuals reassured they are a genuine partner in their own care and recovery. 

Servol recognises the importance of lived experience when working with service users with complex needs and welcome applications from individuals who have first-hand experience of mental ill health.

verything we do links to the following core values:  Caring, Respectful, Continuously improving & Welcoming

1. JOB PURPOSE:

To be the first point of contact for advice and security for our service users during the night. Managing the building overnight, ensuring service users are signed in or out as required and enquiries are handled professionally, referring to support staff as necessary

Duties include supervising entry and exit, maintaining a log of visitors, monitoring CCTV, and (where applicable) liaising with the keyworker on duty regarding nightly issues.

1. THE ROLE:

Working on a four on, four off rota basis.  Shifts will include working some weekends and bank holidays as part of the rolling rota.   Usual times of work are 9pm to 9am the following day. 

To provide waking cover throughout the night, providing a continuous and effective enhanced housing management intervention and safeguarding to vulnerable service users.  This role requires maintaining a balance between safe service delivery and respecting the delivery of a flexible, responsive support service which can adapt to changes in everyone's level of need.

This role is about ensuring the security of the guests, and the site. You will also be supporting them, listening to them when they want to talk, helping to diffuse tense situations. 

We need someone resilient with a proactive attitude and a genuine desire to help people from all walks of life. We need someone who can listen and follow instructions precisely. You'll need to have an acute awareness of our surroundings and what is happening within the service and be able to report any concerns.

As a Night Concierge, you will be expected to engage with the guests who reside at the service on a nightly basis, keeping client records up to date, managing incidents, sharing concerns with the wider team to ensure continuity in service delivery, and contributing to daily handover meetings.

1. RESPONSIBILITIES:

• Remain alert for the duration of your shift and able to respond immediately to any emergency.
• Deliver a service which enables people to stay safe and protected from harm including effective monitoring of CCTV.
• Develop and sustain effective partnerships with the people we support.
• Take appropriate action in the event of an emergency/ challenging situation and ensure all reporting procedures are carried out. 
• Accurately record messages, conduct follow up telephone calls, update logbooks and handover report etc. where appropriate.
• Maintain the security of the building by completing building checks & patrols.  
• Undertake H&S checks of communal areas reporting any risk or maintenance requirements.
• Ensure that all communal areas are kept clean and tidy following set schedules.
• To comply with all Servol Community Services’ organisational policies and procedures such as Equal Opportunities, Lone Working, Confidentiality/GDPR and Code of Conduct.

SKILLS/KNOWEDGE/EXPERIENCE RQUIRED FOR THIS ROLE:

• Experience of working with vulnerable adults, specifically people with mental health needs of substance misuse, in a similar overnight role.
• Previous experience working under challenging circumstances.

• Ability to work autonomously
• Good written and verbal communication skills
• Ability to use IT systems confidently
• Knowledge of the application of Health and Safety legislation
• Knowledge of safeguarding procedures.

• Ability to demonstrate respect for a diverse range of individuals
• Ability to demonstrate a warm, affirmative and person-centred approach to people with
• complex support needs
• To be well organised and to be able to lone work (when required)
• Ability to demonstrate initiative self-motivation and resourcefulness

CLICK 'APPLY' IF THIS SOUNDS LIKE THE JOB FOR YOU!