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Salary: 48,000 - 55,000 p.a.
Are you passionate about resident involvement and engagement? Do you thrive in a resident-focused environment? B&D Reside is seeking a dynamic and proactive Resident Engagement Manager to join their team and help redefine high standards for residents.
Some of What You'll Do:
- Deliver a comprehensive, efficient, and compliant resident involvement and engagement service.
- Develop and implement an Involvement and Engagement Strategy, ensuring all teams actively contribute to delivering its key objectives and actions.
- Create, facilitate, and deliver flexible and modern options for resident involvement that cater to diverse resident groups.
- Organise and facilitate resident panels and engagement activities that scrutinise performance, shape future services, and enhance resident satisfaction.
- Comply with service-related policies, statutory obligations as a landlord, such as consumer standards and best practices.
- Develop and deliver engagement strategies to ensure compliance with building safety regulations.
- Capture resident feedback and insight through consultations, surveys, and focus groups to identify areas for improvement and enhance resident satisfaction.
- Collaborate with internal and external partners to shape the future of resident involvement and engagement within our client's organisation.
- Establish a digital involvement and engagement platform to cater to the needs of a diverse resident base.
- Implement a multi-platform communications plan to keep residents informed and promote excellent service delivery.
- Promote contact with residents to develop high-trust relationships that enable tailored service delivery.
What You Need to Have:
- Experience in resident involvement and engagement or a related housing field.
- Demonstrable knowledge of legislative and regulatory requirements for resident involvement and engagement in a mixed-tenure housing environment.
- Proven experience delivering involvement and engagement initiatives.
- Ability to work with vulnerable and hard-to-reach groups to develop cohesive neighbourhoods.
- Understanding of housing, estate management, health and safety, and their impact on residents and landlords.
- Excellent communication skills for various audiences, including written reports and presentations.
- Competency in interpreting and analysing information for meaningful reporting.
- Good IT literacy, including proficiency in Word, Excel, and Outlook.
- Full driving licence and access to a suitable vehicle for work-related activities.
Why Join Us?
If you're seeking a role where you can make a meaningful impact in the housing sector and contribute to the success of a dynamic organisation, apply now. Join our client's team as a Resident Engagement Manager and help shape the future of resident involvement and engagement at B&D Reside.
