Product Owner

KennedyPearce Consulting

Posted a day ago, valid for 4 days

London, Greater London EC1R 0WX

£60,000 - £72,000 per annum

Full Time

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Summary

I am are seeking a dynamic and experienced Product Owner to lead the development and growth on behalf of a client with a market leading SaaS product. As a Product Owner, you will collaborate closely with cross-functional teams to ensure the product meets the needs of their clients and exceeds market expectations. This role requires a strategic thinker who can translate business goals into product features and deliver outstanding customer experiences across multiple channels.

Responsibilities:

Develop and communicate a clear product vision and strategy for our customer service SaaS platform, emphasising omnichannel capabilities.
Conduct market research and competitor analysis to identify trends and opportunities for product innovation.
Define and prioritise the product backlog based on customer feedback, business objectives, and technical feasibility.
Develop and maintain a product roadmap, ensuring alignment with company goals and customer needs.
Work closely with engineering, design, marketing, and sales teams to drive product development and launch initiatives.
Facilitate communication and collaboration between stakeholders to ensure smooth execution of the product roadmap.
Lead the development of features that provide a seamless customer experience across all channels (web, mobile, social media, chat, email, etc.).
Ensure that the product supports efficient and effective customer service operations through integrated omnichannel solutions.
Oversee the product development lifecycle, from ideation to launch and ongoing optimization.

Experience:

3+ years of experience as a Product Owner, Product Manager, or similar role in a SaaS environment.
Proven track record in developing and managing customer service or CRM products, with a focus on omnichannel capabilities.
Strong understanding of customer service processes and technologies, including CRM systems, chatbots, and analytics.
Excellent communication, collaboration, and stakeholder management skills.
Ability to translate complex requirements into actionable product features and user stories.
Familiarity with agile development methodologies and tools (e.g., Jira, Confluence).
Basic understanding of APIs and integrations related to customer service platforms.