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NOTE: This is a remote position including travel to sites. You can be based anywhere within the south east or London.
The QA Technician plays a key role in overseeing the on-site installation quality of roofing systems within their assigned region. This position involves monitoring installation works, providing detailed reports, and advising on best practices to ensure consistent quality and compliance.
Candidates should have a minimum of five years' hands-on experience installing flat roof waterproofing systems, including Reinforced Bitumen Membranes (RBM), Single Ply, Liquid Applied Systems, Hot Melt, Green Roofs, and Blue Roofs.
In addition to site-based responsibilities, the QA Technician will support the clients internal technical and office teams by sharing their expertise in system application. They will also assist the clients accredited contractor network , as well as clients such as surveyors, architects, and main contractors, by providing technical guidance and installation support.
The QA Technician reports directly to the Quality Assurance Manager and Director, working collaboratively with the wider QA team, technical sales staff, and other departments across the company.
Regular communication with approved contractors and key stakeholders is a fundamental part of this role. The QA Technician ensures all waterproofing systems and components are installed in full accordance with the project specifications, current British Standards, and industry best practices.
Benefits package includes: Private health insurance, cycle scheme, mental health & wellbeing sessions, paid leave for birthday and charity work, life assurance, training and development.Key Responsibilities
- Produce timely and detailed site inspection reports to ensure the project is progressing smoothly and meets relevant requirements, standards and regulations.
- Produce timely and detailed defect inspection reports to enable hazards and areas which pose a risk to be eliminated quickly, to enable progression of the project to get back on track as quickly as possible.
- Manage and update projects on the companies CRM system to allow visibility to key stakeholders into project progression.
- Attend prestart and progress meetings on all projects contributing ideas and insight to optimise project delivery, ensuring the quality assurance function is taken into consideration along with any industry regulations.
- Help with staff training on the installation of existing and any new product ranges to ensure processes are carried out consistently across the company.
- Communicate with and arrange to meet contractors for joint site inspections.
- Manage own diary and spreadsheets, to ensure delivery of work is carried out efficiently.
- Manage email correspondence in a timely manner delivering exceptional service internally and externally.
- Follow all company's filed procedures and protocols.
- Cooperate with technical team and share information across the organisation.
- Comprehend customer requirements and make appropriate recommendations/briefings to meet their requirements and expectations.
- Build positive relationships with customers to optimise customer satisfaction and Company reputation.
Qualifications, Skills and Experience
- A minimum 5 years' experience installing various roofing systems including, RBM, Single Ply, Liquids, Hot Melt, Green Roofs systems.
- NVQ level 3/4/5
- Blue Skilled CSCS Card (NVQ level 2)
- Excellent customer service and communication skills.
- Able to work independently and as part of a team.
- Strong organisational and time-management skills.
- A full clean driving licence.
