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Business Operations team leader
Purpose:
The purpose of the Business Operations Team Leader role is to ensure the successful day to day operations of the business. This role sits at the heart of our organisation and helps us create an engaging culture for our team of 50+ people and deliver exceptional work for our clients.
The successful candidate will be a passionate, positive individual with a “can do” attitude and have the ability to quickly develop trusted relationships with stakeholders. This position is office-based given the central importance to the team.
Key Responsibilities:
- Overall responsibility for leading and managing all aspects of business operations in line with Momentum’s vision, culture and values.
- Responsible for operational processes, collaboratively seeking feedback to drive continuous improvements.
- Responsible for the continual development of our systems including our HR system (IRIS) and our new knowledge management system.
- To lead and manage a small operational team, supporting their continuous personal and professional development.
- To support Directors’ diaries, travel and accommodation, conferences and training requests.
- Accountable for the performance and cost of all external suppliers that provide operational services to Momentum; ensuring we get value for money.
- Responsible for the coordination and completion of external audits such as QMS.
- Responsible for overseeing and managing our Knowledge Management System (KMS).
- Supporting the business by running variety of reports to provide data insight.
- To set up a variety of meetings with agendas, develop presentation slides, take minutes, follow up actions.
- To project manage all Momentum business and social events throughout the year.
- Other ad hoc duties.
Skills, Competencies and Attributes
Essential:
- Previous experience in a similar role.
- Excellent knowledge of MS Office packages (incl. Excel, Word and Powerpoint) and information systems
- Ability to develop trusted relationships with key stakeholders and manage highly confidential information.
- Excellent organisational, team management and communication skills.
- Proactive with a “can do” positive attitude.
Desirable:
- Good knowledge of Sharepoint
- Previous experience managing audits
