Project Manager - Telephony

Job Title: Project Manager - NICE CXone Implementation Specialist

Location: London - 2 Days onsite per week

Job Type: Full-time, Fixed Term Contract - 9-12 Months

Salary: 60,000 - 75,000

About Us:

We are seeking a dynamic and experienced Project Manager to lead the delivery of NICE CXone implementations for our clients. If you're passionate about customer experience technology and have a proven track record in managing complex projects, this is the perfect opportunity to join our team!

You must have experience as a project manager delivering NICE CXone to be considered for this role.

Key Responsibilities:

• Lead the planning, execution, and delivery of NICE CXone implementations for clients.
• Oversee project timelines, resources, budgets, and risks to ensure successful outcomes.
• Collaborate closely with cross-functional teams, including clients, technical teams, and vendors, to deliver seamless integrations.
• Provide expert guidance and consultation to clients on best practices for NICE CXone deployment.
• Develop and maintain detailed project documentation, ensuring all milestones are met and stakeholders are kept informed.
• Troubleshoot and resolve any issues that may arise during the implementation process.
• Manage client expectations, ensuring that deliverables align with business goals.
• Ensure adherence to industry standards, compliance requirements, and internal processes.

Qualifications:

• Proven experience as a Project Manager, with a strong background in delivering NICE CXone implementations or similar customer experience platforms.
• Familiarity with project management tools (e.g., JIRA, Trello, MS Project).
• Exceptional communication, leadership, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• PMP, Agile, or other relevant project management certifications are a plus.

Why Join Us?

• Opportunity to work with cutting-edge customer experience technologies.
• Collaborative and innovative work environment.
• Professional development and career growth opportunities.
• Competitive salary and benefits package.

If you're ready to take your project management career to the next level and make a real impact on customer experience, we'd love to hear from you. Apply now and join our growing team.