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Are you passionate about making a real impact in resident services? We're looking for a dynamic Resident Services Operations Manager to support our management team and drive forward critical projects that ensure the successful implementation of major changes to our ways of working.
Key Responsibilities:
- Lead the delivery of projects supporting resident satisfaction and operational excellence.
- Spearhead initiatives such as income generation (garages, parking, community centres) and value for money strategies.
- Collaborate with stakeholders, including residents, councillors, and service teams, to ensure service improvements and innovation.
- Develop effective communication strategies to keep stakeholders updated on progress and challenges.
- Conduct in-depth research, prepare policy recommendations, and propose innovative approaches to service delivery.
About You:
- Expert knowledge of housing management, legislation, and resident consultation best practices.
- Experience in project management, driving operational improvements, and delivering value for money initiatives.
- Skilled in working collaboratively with residents, teams, and senior managers to overcome barriers and deliver results.
- Strong analytical, communication, and problem-solving skills focusing on delivering creative, cost-effective solutions.
This role is a fantastic opportunity to lead change and contribute to the success of resident services. If you're a strategic thinker passionate about housing and project management, we'd love to hear from you!
Job Opportunity: Resident Services Project Manager
Contract: Interim
#HousingJobs #ProjectManagement #ResidentServices
