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Are you seeking a dynamic career opportunity within a fast-growing global real estate company? If so, we’d love to hear from you!
About the RoleMy client is leading private residential management business with an extensive portfolio of properties across London, internationally recognised and dedicated to quality living and sustainability.They are looking for a highly customer orientated individual to join their Property Management team as a Customer Service Agent. You will support their residents and prospective customers. As the first point of contact, you will handle queries via phone and email, providing outstanding customer service. The Customer Service Agent acts as a key support function for our Lettings, Tenancy Management, and Property Management teams.
Working Hours: Monday to Friday, 9 AM – 6 PMSalary: Depending on experience, ranging from £30,000 - £32,000 + Great Benefits!Contract: Full Time | Permanent Work schedule: Hybrid Working available after initial settle in period.Key Responsibilities- Handle inbound customer enquiries professionally and efficiently
- Proactively resolve queries using available resources
- Manage tenancy termination requests, book surveys, and instruct check-outs
- Address tenancy-related queries and support residents throughout their tenancy
- Effectively handle and resolve customer complaints
- Identify and escalate priority issues as needed
- Process maintenance requests and ensure follow-ups are completed
- Qualify and direct lettings enquiries to the appropriate team
- Maintain a 24-hour response time for all enquiries
- Contribute to continuous improvement initiatives within the service centre
- Deliver exceptional customer service across multiple communication platforms
- Experience in a fast-paced customer service environment
- Strong interpersonal and customer service skills
- Excellent verbal and written communication abilities
- A confident and professional telephone manner
- A positive, friendly, and solution-oriented approach
- Strong problem-solving skills with the ability to take ownership of responsibilities
- Decision-making abilities to identify and implement effective solutions
- A strong focus on tenant satisfaction
- Adaptability and flexibility to manage changing priorities
- Exceptional organisational skills with the ability to multitask and meet deadlines
- Previous call centre experience (desirable but not essential)
- A collaborative team player with a willingness to contribute ideas and improvements
- A proactive, forward-thinking mindset with a focus on long-term success
- The ability to remain calm under pressure and work effectively with diverse personalities
- Logical thinking skills to assess and implement solutions efficiently
