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A leading property company is seeking a Resident Services Associate to be based on a high-end Build-to-Rent development in South-West London. This is a hybrid role that involves aspects of property management and front-of-house/customer service duties.
Overview:Location: South West LondonResident Services Associate Salary: Up to £30,000 depending on experience Working Hours: 4 days on, 4 days off / 7am-7pm Responsibilities of the Resident Services Associate include:
- Provide excellent customer service to residents and visitors.
- Front of house duties including handling incoming calls/enquiries.
- Assist with the resident move in and out process.
- Complete apartment and appliance inductions.
- Handle resident queries and ensure reports are actioned.
- Undertake daily and weekly inspections of the building.
- Record safety checks, contractor visits and on site report.
- Establish and develop working relationships with suppliers and contractors.
- Handle parcels.
- Follow procedures.
- Maintain and manage petty cash float.
- Ensure reception area, lobby and floor corridors are organised and tidy.
The person:
- Excellent communication skills.
- Top class customer service skills.
- Pro active attitude.
- Professional presentation, confident and outgoing nature.
- Well organised.
- Ability to problem solve and work under pressure.
- Ability to work as part of a team.
If you’re interested in the Resident Services Associate position and you possess the required skill set, then apply now. Should you have any further questions contact Martha Kiernan at Collins Property Recruitment.Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
