Tenancy Progression Manager

Tenancy Progression Manager - Stratford

Hours: 35 per week (12 Month Fixed term contract/Secondment

Contract: Permanent

Salary: Up to £39,465 (Depending on experience) ECU Allowance £1,300 pa

Our clients Private Rented Sector portfolio is set to expand greatly over the coming years to become one of the largest rental portfolios in the capital. They are seeking to recruit an ambitious Tenancy Progression Manager

You will be responsible for:

• Ensuring that the Tenancy Progression Coordinators meet their targets
• Ensuring the team deliver excellent customer service
• Overseeing the Tenancy Progression function to efficiently minimise void periods and maximise income
• Providing support to the Lettings and Property Management Team
• Assisting the Head of Intermediate Rent and Marketing team in delivering on departmental KPIs and improving our customer journey
• Reporting on the Tenancy Progression Teams performance

To be successful in this role you will be a committed, driven and organised individual with:

• Strong administrative, negotiation and influencing skills gained within a similar public facing, commercial environment
• Proven people management experience with ability to motivate and drive performance
• Proven knowledge of the London Lettings Market including compliance and legal requirements within the sector
• Exceptional communication (verbal and written) and organisational skills
• Excellent attention to detail and ability to prioritise your workload in a demanding lettings environment
• Exceptional customer service skills with a commitment to always maintaining excellent service standards and the ability to handle complaints professionally and effectively
• Ability to demonstrate commercial and financial acumen and experience in reporting on performance to Head of Service level management
• High level numeracy skills and excellent IT Skills including MS Office Suite and databases

In addition to support and training, the successful candidate will have access to our full suite of benefits including;

• Strong family friendly policies
• Committed Learning & Development
• Annual leave starting from 28 rising to 31 PLUS bank holidays
• Generous non-contributory life Assurance
• An Employee Assistance Programme
• Employee discount scheme
• Up to 21 volunteer hours per year
• Excellent Pension Scheme - double contribution up to 6%
• Great places to work certified 2023
• Best Workplaces for Women - ranked 23 in the UK

If you are interested in this Tenancy Progression Manager position and would like to know more please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.

Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment