Duty Manager

Duty Manager – Luxury Residential Development, London

£34,000 

Hyperion Partners are proud to be exclusively representing our client, a prestigious luxury residential development in London, in their search for an exceptional Duty Manager. This is a fantastic opportunity to join a high-profile team delivering an unparalleled living experience for residents in one of the city’s most sought-after locations.

As Duty Manager, you will be a key point of contact for residents, ensuring the seamless day-to-day operation of the development. You will lead from the front, overseeing concierge services, resident relations, and operational procedures, maintaining the highest levels of service and efficiency. Your role will be pivotal in upholding the development’s reputation for excellence, providing a first-class experience to all who live and visit.

• Overseeing the day-to-day operations of the development, ensuring an exceptional resident experience.

• Acting as a primary point of contact for residents, addressing queries and resolving issues promptly and professionally.

• Leading and supporting front-of-house and concierge teams to maintain five-star service standards.

• Managing contractors, suppliers, and service providers to ensure smooth operation of facilities.

• Ensuring compliance with health & safety regulations and implementing best practices.

• Handling emergencies efficiently and effectively, maintaining composure under pressure.

• Liaising with the property management team to ensure the delivery of outstanding resident services.

To excel in this role, you will have a background in luxury residential, hospitality, or high-end customer service environments. You will be a natural leader with exceptional organisational and problem-solving skills, capable of managing operations and delivering excellence under pressure.

Key Skills & Experience:

• Previous experience in a similar role within luxury residential, hospitality, or high-end service environments.

• Strong leadership and team management skills, with a hands-on approach.

• Excellent communication and interpersonal skills, with a passion for delivering outstanding service.

• Ability to handle complex situations calmly and professionally.

• Strong knowledge of health & safety and building management procedures.

• A proactive and solution-focused mindset, with a keen eye for detail.

• A competitive salary and benefits package.

• The opportunity to work within a prestigious, high-profile development.

• A dynamic and rewarding role with scope for professional growth.

If you are a service-driven professional looking to take the next step in your career within a luxury residential setting, we want to hear from you.