Head of Property Management

Company Overview

David Astburys Estate Agents, based in Crouch End, Islington and Hampstead, London, is a dynamic and client-centred estate agency with a deep commitment to providing high-quality, trustworthy property management services. Known for their local expertise and dedication to building strong community relationships, David Astburys has a reputation for fostering a high-touch, personalised service for each client.

Role Overview

The Head of Property Management will lead and oversee the property management department, ensuring a smooth, efficient, and client-focused experience for landlords and tenants. This role requires a proactive leader with a strong understanding of the London property market, outstanding interpersonal skills, and a passion for delivering exceptional service. The successful candidate will bring a combination of technical expertise, team leadership experience, and a strong customer-oriented approach to help advance the company’s mission of building lasting client relationships and maintaining community trust.

Key Responsibilities

• Leadership and Team Management:Lead and manage a team of property managers, fostering a supportive, growth-oriented environment aligned with David Astburys’ commitment to community and client focus. Provide mentoring, set objectives, and manage performance to ensure the delivery of top-notch service across all team members.
• Strategic Development:Develop and implement property management strategies that align with company goals. Continuously improve internal processes and implement best practices to enhance operational efficiency and client satisfaction.
• Client Relationship Management:Serve as a primary point of contact for high-profile clients and key stakeholders. Manage escalated issues and complex cases, ensuring all clients feel valued and supported. Uphold the agency's reputation for building lasting client relationships.
• Property Portfolio Oversight:Oversee the portfolio of managed properties, ensuring compliance with legal standards, effective handling of tenancy issues, and efficient maintenance operations. Coordinate with external vendors and contractors, ensuring cost-effective service delivery that aligns with client expectations.
• Financial Management:Monitor and manage the budget for the property management division. Provide financial reporting, set rent collection targets, and ensure accuracy in invoicing and expense management.
• Compliance and Risk Management:Ensure all activities are conducted in compliance with UK property laws, as well as health and safety regulations. Maintain up-to-date knowledge of regulatory changes affecting the property sector and implement necessary updates within the team.

Skills and Experience

• Proven experience in property management with a background in team leadership or a senior management role within the real estate sector.
• In-depth knowledge of the London property market, local regulations, and property management best practices.
• Strong problem-solving abilities with a client-focused mindset; able to manage complex cases with a commitment to quality service and community values.
• Excellent communication skills, capable of fostering client trust and effectively collaborating with a diverse team.
• Proficiency in financial and budget management, with attention to detail in property-related financial reporting.
• Strong organisational skills with a proactive approach to improving team efficiency and client experience.

Company Culture and Benefits

David Astburys is a community-centred agency that prides itself on teamwork, continuous learning, and fostering meaningful client relationships. Employees benefit from a collaborative environment that encourages personal growth, community engagement, and innovation.

This role presents a unique opportunity to work with a respected agency with deep ties to its community, helping shape the future of property management for clients in Crouch End and Islington.