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Leasing Assistant - Build to Rent
Location: Ealing
Salary: £25,000 plus discretionary bonus
Hours: Full-time - 5 over 7 days (40 hours per week) - Flexibility is required - 7 months FTC
An exciting opportunity has arisen for a Leasing Assistant to join a thriving Build to Rent (BTR) development in Ealing. This role will support the Leasing Team, managing enquiries, coordinating viewings, handling applicant vetting, and ensuring a smooth leasing process from enquiry to move-in.
Key Responsibilities:
- Respond to all leasing enquiries promptly and professionally
- Coordinate and schedule viewings, managing diaries for the leasing team
- Meet prospective tenants, conduct tours, and provide property details
- Assist with tenancy progression, including referencing and drafting tenancy agreements
- Maintain accurate records and update systems with lettings and rental data
- Collect and record viewing feedback for analysis and reporting
- Support lease-up logistics, such as furniture deliveries and move-in coordination
- Work collaboratively with the wider on-site team to foster a strong resident community
- Provide first-class customer service to applicants and residents
- Assist with check-ins, check-outs, and property inspections to ensure high standards
- Liaise with tenants, utility providers, and local authorities as needed
Requirements:
- Experience in property, lettings, or a customer-facing role (preferred but not essential)
- Excellent organisational and time-management skills
- Strong communication skills, both verbal and written
- Ability to multitask and work under pressure in a fast-paced environment
- Customer-focused mindset with a proactive and positive attitude
- IT literate with experience using property management systems (desirable)
This is a fantastic opportunity for an enthusiastic and customer-driven professional to join a dynamic team in the growing BTR sector.
