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- Producing high-quality documents, including client reports, correspondence, and presentations, ensuring they meet deadlines and company standards.
- Overseeing the tenancy process from start to finish: preparing offer letters and contracts, coordinating utility transfers, issuing work orders, and arranging pre-tenancy check-ins, cleaning, and obtaining compliance certificates (e.g., Gas Safety, EICR).
- Serving as the main point of contact for tenants and landlords, facilitating seamless communication throughout the tenancy process.
- Drafting and formatting letters, reports, invoices, and property particulars as needed.
- Managing team calendars, scheduling meetings, and coordinating day-to-day office activities.
- Ensuring databases are kept up-to-date with accurate and timely information.
- Handling the processing of invoices, fee accounts, and supporting with budgeting and forecasting when required.
- Delivering exceptional customer service to all clients, visitors, and telephone inquiries.
- Providing comprehensive administrative support to partners, managers, and staff members.
- Managing telephone and in-person inquiries, ensuring appropriate follow-up actions are taken.
- 12 months minimum recent experience in Sales or Lettings Administration or a similar Branch Coordination role within an estate agency setting is essential.
