Sales & Lettings Coordinator

Next Chapter Talent have partnered with one of London's leading luxuryproperty agents on their recent search for a motivated and energetic Sales & Lettings Coordinator to join their successful agency based in one of London's prestigious postcodes in St Johns Wood.

If you enjoy playing front of house within luxury environments and are passionate about delivering exceptional customer service, this could be an exciting opportunity to make a direct impact in an ever-evolving industry, where no two days are alike, and where your valuable contributions are crucial to the brands ongoing success.

Key Responsibilities:

Administrative Support:

• Document Management: Efficiently manage all documentation related to sales and lettings, including property listings and pre-tenancy agreements.
• Data Entry: Accurately maintain and update databases with property listings, client information, and transaction details.
• Scheduling: Coordinate appointments and viewings for clients and agents, ensuring the office calendar runs smoothly.
• Correspondence: Handle incoming and outgoing communications, including emails, phone calls, and mail, ensuring timely responses.

Customer Service:

• Client Interaction: Provide a warm welcome to clients, address inquiries, and offer detailed information about properties and services.
• Problem Resolution: Resolve client issues or complaints in a professional and timely manner, ensuring customer satisfaction at all times.

Operational Tasks:

• Office Management: Maintain an organised and professional office environment, ensuring all necessary supplies are available and the office is prepared for daily operations.
• Coordination: Facilitate effective communication between the sales and lettings teams to ensure smooth operations and collaboration.
• Compliance: Ensure all transactions and activities are in accordance with company policies and relevant regulations.

Marketing and Sales Support:

• Property Listings: Assist in preparing and updating property listings across various platforms, both online and in-office.
• Promotional Activities: Support marketing initiatives, including creating brochures, managing social media accounts, and assisting in organising branch events.
• Reporting: Prepare and distribute regular sales and performance reports to management.

Technology and Tools:

• CRM Systems: Use customer relationship management systems to track client interactions and maintain accurate client data.
• Software Proficiency: Demonstrate proficiency in office software (e.g., Microsoft Office Suite) and industry-specific tools.

Key Skills & Qualifications:

• Strong organisational and multitasking abilities with exceptional diligence.
• Excellent communication skills, both written and verbal.
• Ability to thrive in a fast-paced and dynamic environment.
• Previous experience in property administration or a related field is advantageous.
• Proficiency in CRM systems and Microsoft Office Suite.
• A professional, customer-centric attitude with the ability to resolve issues quickly and effectively.

• Genuine opportunities for elevate your career progression through professional growth and development within a leading staple property business.
• A supportive work environment with a strong focus on client and team satisfaction.
• Mon - Friday 9am - 5.30pm
• Annual discretionary performance bonus
• Annual salary reviews

Please note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

If this opportunity aligns with your skills and experience, we would love to hear from you. Please contact Zara Benson at Next Chapter Talent to discuss the role in more detail.

Next Chapter Talent are property recruitment specialists based in London, placing exceptional talent across the UK. If you are seeking a new challenge or recruiting for your team, we’re here to help.