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Homeownership AdministratorLondon, SE1Type of Service: Housing AssociationLength of Contract: 3 MonthsWorking Hours: 35 HoursPAY RATE: £18.04 LTD / £15.38 PAYE (inc holiday)
Summary:We are recruiting for a part-time Homeownership Administrator to join a dynamic team based in London, SE1. This role involves supporting the Homeownership Team to deliver exceptional service to leaseholders, shareowners, and freeholders.
THE ROLE:The Homeownership Administrator will play a pivotal role in delivering a seamless housing management service for over 1,100 homeowners. Key responsibilities include:
- Responding to day-to-day enquiries from leaseholders and shared ownership residents.
- Updating homeowner accounts and issuing Welcome Packs for new residents.
- Raising requisitions, processing invoices, and maintaining accurate records.
- Assisting with service charge-related enquiries, including resales and right-to-acquire processes.
- Collaborating with Neighbourhood and Income Teams to ensure cohesive service delivery.
- Managing team trackers and administrative tasks, ensuring accuracy and timeliness.
- Supporting the Homeownership Manager with ad hoc tasks as required.
- Liaising with Customer Services to provide first-contact resolution and training support.
THE CANDIDATE:The ideal candidate will have prior experience in a similar housing or administrative role. Key qualifications and experience required:
- GCSEs or equivalent qualifications, including English and Maths.
- Proven administrative experience, including diary management and invoice processing.
- Excellent customer service skills, with a focus on delivering high-quality results.
- Competency with IT systems, including Microsoft Office and housing management software.
- Familiarity with social housing and property management is advantageous.
THE CONTRACT:Working Hours: 35 hours per weekLength of Contract: 3-Month Contract - Likely Temp to PermRate: £18.04 per hour LTD company rate or £15.38 per hour PAYE (inclusive of holiday pay).
HOW TO APPLY:To apply for this role, please email a copy of your CV to or call to discuss the role in more detail!If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
