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- Exceptional communication and customer service
- Minimum of 2 years experience
- Tenancy Administration:
- Review and verify all new tenancy documents.
- Conduct thorough pre-tenancy checks to ensure compliance and readiness.
- Central Point of Contact:
- Serve as the main liaison for landlords, tenants, and colleagues concerning all active tenancies.
- Deliver exceptional customer service to landlords, tenants, and internal team members.
- Financial Management:
- Review and approve all invoices for payment within 48 hours of receipt.
- Property Visits and Reporting:
- Perform property inspections using online software during active tenancies.
- Provide detailed reports to landlords based on inspection outcomes.
- Legal and Compliance:
- Ensure both landlords and tenants adhere to statutory and contractual obligations as outlined in tenancy agreements.
- Confirm that all notices served by landlords and tenants are correct and compliant.
- Manage the inventory report throughout the tenancy, including arranging for inventory check-out reports.
- Deposit Management:
- Handle the lodging and return of deposits promptly and efficiently.
- Compliance and Safety:
- Organize renewals for gas safety certificates, electrical certificates, and ensure installation of smoke and carbon monoxide alarms in compliance with legislation.
- Manage and resolve insurance claims.
- Address tenant and client inquiries regarding property matters.
- Collaboration and Communication:
- Keep the Head of Tenancy Management and Lettings Office Head informed of any significant property issues.
- Attend and actively participate in Lettings and team meetings.
- Support team members in managing another portfolio during their absence.
- Data Management:
- Maintain a paperless filing system, ensuring accuracy and up-to-date records.
- Ensure accurate data entry, rectify any errors, and fill in missing information.
- Stay updated with current lettings legislation and best practice procedures, consulting the Team Manager as necessary.
- Minimum of 2 years’ experience in a similar role.
- A smart appearance and professional demeanor are essential.
- Strong communication skills with a customer-focused approach, maintaining high service standards.
- Ability to work well under pressure and possess excellent problem-solving skills.
- Highly organized, systematic, and able to prioritize workloads effectively.
- Discretion and an understanding of confidentiality are crucial.
- Exceptional attention to detail and accuracy.
- Ability to follow specified processes and routines in a fast-paced environment.
- Proficient in IT systems, with a good working knowledge of relevant software.
