Property Manager

Our client is a multi-award-winning estate agency with a strong reputation for excellence in property management across North & North West London. Our ethos is centered around helping people move and we take pride in delivering exceptional service to both landlords and tenants. With a commitment to professionalism, innovation, and customer satisfaction, we are looking for a dedicated Property Manager to join our dynamic team.

About the role:

As a Property Manager, you will play a pivotal role in overseeing the day-to-day operations of our residential lettings portfolio. This is a fast-paced role requiring a proactive approach, strong administrative skills, and the ability to problem solve and build lasting relationships with landlords and tenants. You will also have the opportunity to upsell additional services, ensuring our clients receive the best possible property management experience.

Key responsibilities:

·Manage the end-to-end property management process, including maintenance coordination, compliance checks, and tenancy administration.

·Conduct regular inspections to ensure properties are well-maintained and compliant with current regulations.

·Handle tenant inquiries professionally, maintaining excellent customer service and communication standards.

·Administer key documents and processes, including EICRs, gas safety certificates, EPCs, and tenancy agreements.

·Use our property management software for record keeping and reporting.

·Coordinate repairs, maintenance requests, and contractor appointments.

·Oversee the move in and move out processes, ensuring smooth transitions.

·Handling rent collection and client account queries.

·Handling insurance claims and deposit dispute resolution paperwork.

·Issue notices and assisting the renewals team where needed.

·Implement marketing strategies to attract new tenants and upsell services to landlords.

·Ensure compliance with all relevant industry regulations and company policies.

What we are looking for:

·Proven experience in property management or a related field (lettings experience preferred).

·Strong administrative and organisational skills with an eye for detail.

·Excellent customer service and phone etiquette, with the ability to build strong relationships.

·Familiarity with property management software systems is a plus.

·Ability to upsell services and maximise opportunities for landlords and tenants.

·A proactive problem solver who thrives in a fast paced environment.

·A full UK driving license and ideally access to a car.

In Return you can expect

·Competitive salary: £30,000 - £35,000 per year with additional commission and performance bonuses.

·Company perks: Regular company events, social gatherings, and a supportive team environment.

·Career growth: We invest in our people with training, industry knowledge development, and career progression opportunities. Ability to get ARLA Qualified.

·Professional recognition: Be part of an award winning team known for its excellence in lettings and property management.More information fromWilliam Burn at the AMR Group.