Property Manager or Senior depending on experience
Must possess superb customer service skills
Minimum 12-18 months in a PM role

TITLE: Property ManagerLocation: West London HOURS OF WORK: 0830 to 1800 Monday to Friday and 1000 to 1600 Saturday cover as per staff rotaSALARY: £30,000 - £35,000 for a PM or up to £40,000 for a Senior PM (dependent on experience) + bonus of up to £2500 annually for exceptional work.RESPONSIBILITIES OF THE ROLEProperty Management• To support Directors, Head of Property Management and to help train the assistant property manager where required;• Managing a property portfolio of between 50 – 60 exceptional, design led properties primarily in (but not limited to) West London;• Expanding the current managed portfolio;• Directing and managing refurbishment projects as and when required and if experience allows (training will be given if necessary);• Looking after ‘home management’ and ‘vacant management’ properties;• Ensure that all deal paperwork is completed correctly, complying with minimum standards;• Arranging various certificates in order to comply with legislation, including but not limited to GSC, EICR, PAT, BBSA, Legionella and smoke/carbon monoxide alarms;• Using the in-house database ‘Vebra’ to process property deals and accounts;• Using the Peach software and hardware to create bespoke property inspection reports to clients;• Basic Credit Control;• Chase tenants and landlords for non-payment of rent/fees, when requested by our accounts department;• General Accounting/explaining statements/income and expenditure to Clients;• Attend pre-tenancy checks of properties prior to move in;• Arranging check in and check out inspections of properties;• Carry out routine property inspections • Ensure that all contractors carry out necessary works within a suitable timeframe;• Ensure contractors meet with Health and Safety compliance and we have the correct documents on file to reflect this;• Deal with grievance issues before escalation to the Head of Property Management;• Ensure client records are kept up to date;• Contacting contractors to arrange work to be carried out on problem properties, necessitates quick response;• Ensuring that Supplier Agreements are kept up to date and are signed prior to the commencement of each job;• Deposit releases in line with tenancy agreements and current legislation; both DPS and stakeholder;• Typing – correspondence, reports, accounts & E-mail – both internal and external;• Fielding telephone calls – taking messages and referring to appropriate member of team;• Personal diary management/co-ordination on daily basis;• General administrative duties in relation to Property Management department when necessary;• Any other duties within capabilities as and when required.Personal Qualities• Excellent organisational skills• Excellent inter-personal skills• Basic knowledge and understanding of lettings tenancies and property law• ARLA or NALS qualification• Computer literate – able to use Word for Windows & Excel• Need to be numerate in order to cope with basic accounts work• Excellent telephone manner• Self-motivated and well organised• Proactive and positive attitudeIdeally a drivers licence. Competitive salary, mobile phone and 25 days holiday plus bank.CVs to

Property Manager

Leasing Manager

Leasing Manager

Leasing Manager