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Arrears Officer

The Curve Group
Posted 14 days ago, valid for 3 days
Location

London, Greater London EC1R 0WX

Salary

£60,000 - £72,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • An Arrears Officer position is available on a permanent basis in London, United Kingdom.
  • Candidates should have experience in managing rent and service charge accounts, with a focus on rental income management and tenant communication.
  • The role offers a salary of £30,000 per year and requires at least two years of relevant experience.
  • The organization provides a supportive work-life balance, including a four-day, 32-hour work week and six weeks of annual leave.
  • This position is ideal for individuals who are committed to tenant support and financial management while seeking professional growth.

We have a current opportunity for an Arrears Officer on a permanent basis. The position will be based in London ,United Kingdom. For further information about this position please apply.

About Us

Our client is a housing association originally established to support young Irish migrants. Today, they provide housing and tailored support to individuals from all backgrounds with diverse needs. Their mission is to offer both affordable housing and the support people need to thrive.

Why Work With Us?

They are committed to fostering a collaborative and developmental work environment:

  • Join a multidisciplinary, diverse team where your skills and creativity are valued.
  • Opportunity for growth and cross-functional experience.
  • A supportive work-life balance with a four-day, 32-hour week, six weeks of annual leave, and a 6% pension contribution.
  • Access to travel schemes, including a cycle-to-work program and travelcard loans.
Purpose of the Role

The role focuses on effectively managing rental income, supporting tenants in maintaining their rent payments, and working with various support services to prevent arrears.

Essential Requirements

  • Experience of managing rent and service charge accounts
  • Experience of using a database to track arrears and record interventions
Key Responsibilities
  • Rental Income Management: Oversee day-to-day rent collection and manage arrears recovery following organizational policies.
  • Tenant Communication: Provide proactive communication regarding rent accounts through various channels.
  • Support for Tenants: Offer firm, non-judgemental advice, helping residents understand available support and their responsibilities.
  • Arrears Agreements: Work with residents to create sustainable arrears repayment plans and take corrective action when necessary.
  • Legal Action: Escalate cases to legal proceedings as needed and represent Causeway in court when required.
  • Collaborative Support: Partner with internal teams, local authorities, and external support organizations to help customers sustain their tenancies.
Personal Development and Teamwork
  • Performance Review: Regularly assess and seek opportunities for improvement and training.
  • Collaboration: Engage in team meetings, cover for team members as necessary, and communicate respectfully with all stakeholders.

This role is ideal for someone who values both tenant support and financial management, with opportunities for professional growth within a supportive team culture.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.